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Call Agents UK
"I've used Call Agents for call handling for several months now and I really rate them. Sharon, Rachel and the team provide an excellent service - I know because everyone assumes they work in my office, which is exactly the impression I want to give!…"
Claire Mitchell Founder at The Girls Mean Business & MD, StoryMaps Ltd
t: 0844 8094935 Follow us on Facebook Follow us on Twitter
Virtual Receptionist, Message Taking Service, Customer Service Helpdesk, Voice Data and Telephone System Services

 

"Award winning business TURBO CONNECT Boost sales with our help!"

 

TURBOCONNECT (Workshop)
UNIT 4
Portrack Court
Portrack Lane
Stockton on Tees
TS18 2HP
0845 1222 615
07840 444002

 

Hello Sharon,

 

We don´t have an issue with people knowing we outsource at all.

 

I had thought for about 3/4 months about getting our calls answered/outsourced but had never acted on it at all, until I met up with Sharon  at the Five Lamps Networking night.

 

When I discussed it both with my business partner and yourselves we agreed to give it a go.Our main issue is when we are both at work, and the machines are going, we both miss the telephone ringing, and although we have an answering machine set up, customers do not always leave messages.

We tested this one day and counted 10 missed calls with the answering machine switched on, out of those 10 calls, 8 didn´t bother waiting for the message to finish before terminating the call, one left a message which we were able to ring back, and one left a message asking us to call him back but left no contact number to do this. This surprised us a lot, as this could be happening daily, so if we missed a call, we would have no idea if there had been a call, or we had missed a call and no message had been left for us.

 

This is when we contacted Call Agents UK and Sharon came out to see us.

 

On the first day we let the calls go through to you and we quickly received our first notification of a possible lost sale.  We received an email message from Call Agents UK about a call we missed,we contacted the customer back and within 2hrs had completed a £350 sale through it!

 

The following Monday, you answered 10 calls for us, out of those 10 calls we gained 4 sales, and this is about average now for us, that half the calls we get, we end up calling back and gaining the sale. We are so confident using Call Agents UK that our answering machine is now almost permanently turned off, and we use the service as much as we can, knowing within a few minutes we will get an email to confirm who and what it was.

 

We are now at the end of April, and after a few months developing and expanding the business and sending out

flyers locally and nationally, we are confident that Call Agents UK have played a huge part in making April our

best month of trading over the past two years, without using your services we would have easily lost around

£2000-£3000 in sales this month in missed calls, so this will be a long relationship for both parties we hope!

 

We have passed your details onto a few people and would highly recommend your services to anyone who asked us. We are more than confident that if we are busy in the workshop or even out and about doing other jobs, our calls are being answered and we are both being emailed to our mobiles to be kept informed.

 

 

Top service all round!

 

Regards Callum Miller

 

TURBOCONNECT (Workshop)
UNIT 4
Portrack Court
Portrack Lane
Stockton on Tees
TS18 2HP
0845 1222 615
07840 444002

 

 

"It would not make financial sense for us to employ a secretary fulltime to take calls but we are often too busy or unavailable to answer them ourselves. Since we started using Call Agents UK ltd we have picked up around 10-20% more business which I am…"
Alan Barnes Managing Director at Vertical Events

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