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Call Agents UK
"It would not make financial sense for us to employ a secretary fulltime to take calls but we are often too busy or unavailable to answer them ourselves. Since we started using Call Agents UK ltd we have picked up around 10-20% more business which I am…"
Alan Barnes Managing Director at Vertical Events
t: 0844 8094935 Follow us on Facebook Follow us on Twitter
Virtual Receptionist, Message Taking Service, Customer Service Helpdesk, Voice Data and Telephone System Services

 

 

 

 Customer Service Helpdesk

Keep your customers happy with a helpdesk that can stay open 24 hours a day, seven days a week.

Call Agents UK are ideally placed to act as your customer service helpdesk.

It´s far more cost effective than having your own in-house call centre and your customers will not know their call is being handled by someone outside your organisation. In fact, they´ll be pleased that they are speaking to someone who is based in the UK. Several clients have moved their call answering service to us from overseas specifically for this reason.

 

Our call centres operate round the clock, 365 days a year, so your customers can call any time of day or night, at any time of the year

For clients based overseas, it also enables them to ‘follow the sun’, with us handling their calls before or after their own call centre closes.

Call Agents UK will provide with your own dedicated account manager and a team of staff.   All Call Agents UK staff are trained to handle all kinds of queries, from placing and tracing orders, through to engineer call out and customer care issues.

Our customer service help-desk can be integrated with your existing systems, whether it is CRM, data management or a simple contacts database.

We can also train our operators to deal with issues that are specific to your business, so you can be confident our operators will be model ambassadors for your company. If you prefer, you can even train the operators who will be handling your calls yourself - either in our offices or yours.

 

 

"I've used Call Agents for call handling for several months now and I really rate them. Sharon, Rachel and the team provide an excellent service - I know because everyone assumes they work in my office, which is exactly the impression I want to give!…"
Claire Mitchell Founder at The Girls Mean Business & MD, StoryMaps Ltd

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