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Call Agents UK
"Call Agents provide Mintronics with telephone support, routing our calls to their office during busy periods. Our telephones always get answered in the right way. Our customers like it, we love it and it has helped us build our business. We recommend…"
John Minto Managing Director Mintronics Ltd
t: 0844 8094935 Follow us on Facebook Follow us on Twitter
Virtual Receptionist, Message Taking Service, Customer Service Helpdesk, Voice Data and Telephone System Services

 

 

Order Processing

With websites becoming the new shop front for many businesses, your business is accessible 24/7. Without phone, booking and order support throughout the night and at weekends many of your prospective customers can only window shop at the times they have the most availability and are at their most receptive.

You could be losing potential business and new opportunities by not being accessible and available to support online orders, answer questions or process bookings around the clock.

Sometimes demand for your products can simply outweigh your capacity to process orders. This can be due to seasonal demand, a popular product or event, successful advertising campaigns or staffing issues. As a result you can lose potential orders as customers may be unwilling to wait on the phone for you to become available.

Call Agents UK can support your existing team at busy times such as Christmas, to establish dedicated ordering lines for tickets and events, or to simply allow you to be open and available whenever your customer requires.

 Your dedicated account manager and agents will answer you order calls as though they are based in your order and dispatch centre.

Should you wish for Call Agents UK to take payments this can be processed via any merchant terminal, Sage Pay, World Pay, PayPal or your own online system. All details for dispatch and delivery are accurately recorded and checked before being sent to you via email or SMS.

For further information please contact us on 0844 809 4935 or via email info@callagentsuk.co.uk

"Call Agents UK now handle all of my inbound calls and I regard them as a pinnacle part to the Graffiti PR team and recommend to my clients and contacts.Excellent feedback from my clients too!"
Sarah Rudd,Graffiti PR

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